Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!
back to topOrdering By Phone
Call us at (956) 380-0345, during regular business hours. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
back to topShipping Policies
South Texas Book & Supply is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.
back to topReturns
We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within [Bookstore Specified Days] from the day you received your order and receive a full refund. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.
- CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
- New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
- Used books must not include any additional highlighting, writing, drawings etc.
- Packing list and completed returns form must be included with each return.
Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.
Return Policy Instructions
Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until South Texas Book & Supply has refunded your money. Ship your return to the following address:
Attn: Returns Department
South Texas Book & Supply
1516 WEST UNIVERSITY DRIVE
EDINBURG, TX 78539
Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to South Texas Book & Supply. Please insure and track your package. Returns to South Texas Book & Supply will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.
back to topBuyback Policies
-SOUTH TEXAS BOOK & SUPPLY PAYS YOU UP TO 60% FOR YOUR TEXTBOOKS WHEN THEIR BEING USED AGAIN FOR NEXT SEMESTER.- FINALS WEEK IS THE BEST TIME TO SELL YOUR BOOKS AS WE ARE ORDERING FOR NEXT SEMESTER.
- SINCE SOUTH TEXAS BOOK & SUPPLY IS AN OFF-CAMPUS BOOKSTORE WE CAN OFFER BETTER PRICE QOUTES FOR SELLING YOUR BOOKS BACK TO US WHETHER IT'S USED FOR NEXT TERM OR NOT. THIS RESULTS IN MORE CASH FOR YOU REGARDLESS OF THE BOOK'S USAGE.
- WE OFFER YEAR ROUND BUYBACK FOR YOU CONVENIENCE.
- BE SURE TO KEEP THE BOOKS IN DESCENT CONDITION, WHICH MEANS BINDING MUST NOT BE FALLING APART AND NO WATER DAMAGE TO THE BOOK, HIGHLIGHTING IS OKAY. back to top
Contact Support
Contact us anytime with questions or concerns via email at: jabinajm@nebook.com. You can also contact our customer service department at: (956) 380-0345
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